General Shipping Information - In-Stock Orders Only

Uninsured and untracked shipments to the USA can take 1-3 weeks and
International addresses have been known to take 1-3 months.

Express shipments are sent via Purolator and typically take 2-4 days to the USA and
International addresses can take 3-8 business days.

All orders are shipped from Canada to almost anywhere on the planet via Canada Post. We can also arrange courier delivery via Purolator.

In-stock orders typically ship within 1-4 business days. If items are back-ordered, we will contact you.

All shipping transit times quoted are business days (Monday-Friday), and day 1 is the day AFTER the order has been shipped.

Shipping costs are calculated on the SUBTOTAL BEFORE ANY DISCOUNTS due to the size and weight of packages.

Shipping rates are subject to change without notice.

Delivery Options for Canadian Customers

Shipping prices are for In-Stock orders only.

Timeframe CA Order Total Delivery Type Price
6-10 business days NO TRACKING 0.01 - 6.00 Regular Uninsured Eastern $1.50
6-10 business days NO TRACKING 6.01 - 75.00 Regular Uninsured Eastern $3.25
3-5 business days WITH TRACKING 0.01 - 200.00 Express Eastern $28.00
3-5 business days WITH TRACKING 200.01 - 600.00 Express Eastern $32.00
3-5 business days WITH TRACKING 600.01 - 999.99 Express Eastern $40.00
3-5 business days WITH TRACKING 1000.00 - 3000.00 Express Eastern $52.00
5-9 business days WITH TRACKING 0.01 - 200.00 Expedited Eastern $22.00
5-9 business days WITH TRACKING 200.01 - 600.00 Expedited Eastern $26.00
5-9 business days WITH TRACKING 600.01 - 999.99 Expedited Eastern $35.00
5-9 business days WITH TRACKING 1000.00 - 3000.00 Expedited Eastern $0.00
6-10 business days NO TRACKING 0.01 - 6.00 Regular Uninsured Western $1.50
6-10 business days NO TRACKING 6.01 - 75.00 Regular Uninsured Western $3.25
3-4 business days WITH TRACKING 0.01 - 200.00 Express Western $20.00
3-4 business days WITH TRACKING 200.01 - 600.00 Express Western $23.00
3-4 business days WITH TRACKING 600.01 - 999.99 Express Western $30.00
3-4 business days WITH TRACKING 1000.00 - 3000.00 Express Western $45.00
5-9 business days WITH 0.01 - 200.00 Expedited Western $16.00
5-9 business days WITH TRACKING 200.01 - 600.00 Expedited Western $19.00
5-9 business days WITH TRACKING 600.01 - 999.99 Expedited Western $23.00
5-9 business days WITH TRACKING 1000.00 - 3000.00 Expedited Western $0.00
6-12 business days NO TRACKING 0.01 - 6.00 Regular Uninsured Atlantic $1.50
6-12 business days NO TRACKING 6.01 - 75.00 Regular Uninsured Atlantic $3.25
4-5 business days WITH TRACKING 0.01 - 200.00 Express Atlantic $28.00
4-5 business days WITH TRACKING 200.01 - 600.00 Express Atlantic $32.00
4-5 business days WITH TRACKING 600.01 - 999.99 Express Atlantic $40.00
4-5 business days WITH TRACKING 1000.00 - 3000.00 Express Atlantic $55.00
7-10 business days WITH TRACKING 0.01 - 200.00 Expedited Atlantic $22.00
710 business days WITH TRACKING 200.01 - 600.00 Expedited Atlantic $26.00
7-10 business days WITH TRACKING 600.01 - 999.99 Expedited Atlantic $32.00
7-10 business days WITH TRACKING 1000.00 - 3000.00 Expedited Atlantic $0.00
6-12 business days NO TRACKING 0.01 - 6.00 Regular Uninsured Northern $1.50
6-12 business days NO TRACKING 6.01 - 75.00 Regular Uninsured Northern $3.25
4-5 business days WITH TRACKING 0.01 - 200.00 Express Northern $28.00
4-5 business days WITH TRACKING 200.01 - 600.00 Express Northern $32.00
4-5 business days WITH TRACKING 600.01 - 999.99 Express Northern $42.00
4-5 business days WITH TRACKING 1000.00 - 3000.00 Express Northern $55.00
7-10 business days WITH TRACKING 0.01 - 200.00 Expedited Northern $22.00
7-10 business days WITH TRACKING 200.01 - 600.00 Expedited Northern $26.00
7-10 business days WITH TRACKING 600.01 - 999.99 Expedited Northern $32.00
7-10 business days WITH TRACKING 1000.00 - 3000.00 Expedited Northern $0.00
4-10 business days NO TRACKING 0.01 - 6.00 Regular Uninsured Prairie $1.50
4-10 business days NO TRACKING 6.01 - 75.00 Regular Uninsured Prairie $3.25
2-4 business days WITH TRACKING 0.01 - 200.00 Express Prairie $16.00
2-4 business days WITH TRACKING 200.01 - 600.00 Express Prairie $20.00
2-4 business days WITH TRACKING 600.01 - 999.99 Express Prairie $26.00
2-4 business days WITH TRACKING 1000.00 - 3000.00 Express Prairie $36.00
3-5 business days WITH TRACKING 0.01 - 200.00 Expedited Prairie $14.00
3-5 business days WITH TRACKING 200.01 - 600.00 Expedited Prairie $17.00
3-5 business days WITH TRACKING 600.01 - 999.99 Expedited Prairie $22.00
3-5 business days WITH TRACKING 1000.00 - 3000.00 Expedited Prairie $0.00

Delivery Options for US Customers

Shipping prices are for In-Stock orders only.

Timeframe US Order Total Delivery Type Price
10-25 business days NO TRACKING 0.01 - 200.00 Small Packet Uninsured to United States $12.00
8-12 business days WITH TRACKING 0.01 - 200.00 Trackable Packet to United States $15.00
4-8 business days WITH TRACKING 0.01 - 350.00 Express to United States $45.00
8-12 business days WITH TRACKING 200.10 - 600.00 Trackable Packet to United States $20.00
4-8 business days WITH TRACKING 350.01 - 800.00 Express to United States $55.00
8-12 business days WITH TRACKING 600.01 - 999.99 Trackable Packet to United States $30.00
4-8 business days WITH TRACKING 800.01 - 3000.00 Express to United States $85.00
2-5 business days WITH TRACKING 1000.00 - 3000.00 Expedited to United States $0.00

Delivery Options for International Customers

Shipping prices are for In-Stock orders only.

Timeframe International Order Total Delivery Type Price
15-60 business days NO TRACKING 0.01 - 50.00 Regular Uninsured International $16.00
15-60 business days NO TRACKING 50.01 - 150.00 Regular Uninsured International $19.00
8-15 business days WITH TRACKING 500.01 - 999.99 Express International $95.00
10-20 business days WITH TRACKING 0.01 - 300.00 Trackable Packet International $45.00
10-20 business days WITH TRACKING 300.01 - 999.00 Trackable Packet International $65.00
6 -13 business days WITH TRACKING 0.01 - 500.00 Purolator International $75.00
15-60 business days NO TRACKING 0.01 - 50.00 Regular Uninsured UK & Europe $16.00
15-60 business days NO TRACKING 50.01 - 150.00 Regular Uninsured UK & Europe $19.00
8-15 business days WITH TRACKING 0.01 - 500.00 Express UK & Europe $95.00
8-15 business days WITH TRACKING 500.01 - 999.99 Express UK & Europe $115.00
8-15 business days WITH TRACKING 1000.00 - 3000.00 Expedited UK & Europe $0.00
10-25 business days WITH TRACKING 0.01 - 300.00 Trackable Packet UK & Europe $45.00
10-25 business days WITH TRACKING 300.01 - 999.99 Trackable Packet UK & Europe $65.00
6-13 business days WITH TRACKING 0.01 - 500.00 Purolator UK & Europe $75.00
25-60 business days NO TRACKING 0.01 - 300.00 Regular Uninsured Australia & Area $16.00
8-20 business days WITH TRACKING 500.01 - 999.99 Express Australia & Area $120.00
8-20 business days WITH TRACKING 1000.00 - 3000.00 Expedited Australia & Area $0.00
10-25 business days WITH TRACKING 0.01 - 300.00 Trackable Packet Australia & Area $50.00
6 -13 business days WITH TRACKING 0.01 - 500.00 Purolator Australia & Area $90.00

The Basics

Rush Orders

If you require your order by a certain date, please let us know the exact date by leaving a note in your order during check-out. We will work with you to ensure your order will arrive in time. 

Transit Times and Tracking

Transit time does not include processing time. Delivery time begins once your order has left our office, meaning Day 1 is the day AFTER the order has been shipped. 

Our delivery times do not include the time it takes for your order to clear customs. Unfortunately, some packages do get held up as they cross borders and we can not control how long your package takes to be cleared.

We provide tracking numbers for these shipping methods only: Canada Xpresspost and Expedited, USA Trackable Packet and Xpresspost, plus International Xpresspost. 

Back Orders

Back orders do occur. Sometimes, the demand for our products is greater than the speed of production and what we carry in stock. When we become aware of a back order, we will notify you by email. You are given the option of receiving a partial shipment or waiting for the full shipment. We pay shipping on all back orders. We apologize in advance for the inconvenience that back orders may cause.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address Changes

We understand mistakes happen; if you make an error in your address, please let us know so we can update your information, provided your order hasn't shipped yet. Please call us at 1-877-335-8904 to have your order corrected.

Customs Fees

Orders shipped outside of Canada may be subject to customs fees. These fees are the responsibility of the package recipient, not E-Patches. We do not issue refunds for customs fees. We do not issue refunds for shipping or the cost of your order should you refuse to pay customs fees. As we are a retail store, we unable to mark orders as 'Gifts' to avoid customs fees.

Please be aware of your country's customs fees. 

@2025 E-Patches & Crests is a private enterprise not affiliated with Girl Guides of Canada.
This site is not sponsored, endorsed or approved by Girl Guides of Canada or any Provincial Council.
Checkout

Total 0