General Shipping Information - In-Stock Orders Only

Uninsured and untracked shipments to the USA can take 1-3 weeks longer and
International addresses have been known to take up to 2-3 months. 

Express shipments are sent via DHL and typically take 2-3 days to the USA and
International addresses can take 5-10 business days.

All orders are shipped from Canada to almost anywhere on the planet via Canada Post. If it's overnight delivery in Canada, we can arrange courier delivery via UPS, FedEx or Purolator if there’s overnight courier service to your address. If you have a courier account, we can also ship items to you using your account. 

In-stock orders typically ship within two business days unless otherwise noted on the website. However, during times of heavy order volume (especially October and April-May), orders usually ship within 2-4 business days of when they were placed. If items are back-ordered, you will be contacted when your order is processed, not the day the order is placed.

All shipping transit times quoted are business days (Monday-Friday), and day 1 is the day AFTER the order has been shipped.

Shipping costs are calculated on the SUBTOTAL BEFORE ANY DISCOUNTS due to the size and weight of packages.

Shipping rates are subject to change without notice.

Delivery Options for Canadian Customers

Timeframe CA Order Total Delivery Type Price
6-10 business days NO TRACKING 0.01 - 20.00 Regular Uninsured Eastern 2.50
6-10 business days NO TRACKING 20.01 - 75.00 Regular Uninsured Eastern 4.00
3-5 business days WITH TRACKING 0.01 - 200.00 Express Eastern 28.00
3-5 business days WITH TRACKING 200.01 - 600.00 Express Eastern 32.00
3-5 business days WITH TRACKING 600.01 - 1500.00 Express Eastern 36.00
5-9 business days WITH TRACKING 0.01 - 200.00 Expedited Eastern 22.00
5-9 business days WITH TRACKING 200.01 - 600.00 Expedited Eastern 26.00
5-9 business days WITH TRACKING 600.01 - 1500.00 Expedited Eastern 30.00
6-10 business days NO TRACKING 0.01 - 20.00 Regular Uninsured Western 2.50
6-10 business days NO TRACKING 20.01 - 75.00 Regular Uninsured Western 4.00
3-4 business days WITH TRACKING 0.01 - 200.00 Express Western 20.00
3-4 business days WITH TRACKING 200.01 - 600.00 Express Western 23.00
3-4 business days WITH TRACKING 600.01 - 1500.00 Express Western 30.00
5-9 business days WITH 0.01 - 200.00 Expedited Western 16.00
5-9 business days WITH TRACKING 200.01 - 600.00 Expedited Western 19.00
5-9 business days WITH TRACKING 600.01 - 1500.00 Expedited Western 23.00
6-12 business days NO TRACKING 0.01 - 20.00 Regular Uninsured Atlantic 2.50
6-12 business days NO TRACKING 20.01 - 75.00 Regular Uninsured Atlantic 4.00
4-5 business days WITH TRACKING 0.01 - 200.00 Express Atlantic 28.00
4-5 business days WITH TRACKING 200.01 - 600.00 Express Atlantic 32.00
4-5 business days WITH TRACKING 600.01 - 1500.00 Express Atlantic 36.00
7-10 business days WITH TRACKING 0.01 - 200.00 Expedited Atlantic 22.00
710 business days WITH TRACKING 200.01 - 600.00 Expedited Atlantic 26.00
7-10 business days WITH TRACKING 600.01 - 1500.00 Expedited Atlantic 30.00
6-12 business days NO TRACKING 0.01 - 20.00 Regular Uninsured Northern 2.50
6-12 business days NO TRACKING 20.01 - 75.00 Regular Uninsured Northern 4.00
4-5 business days WITH TRACKING 0.01 - 200.00 Express Northern 28.00
4-5 business days WITH TRACKING 200.01 - 600.00 Express Northern 32.00
4-5 business days WITH TRACKING 600.01 - 1500.00 Express Northern 38.00
7-10 business days WITH TRACKING 0.01 - 200.00 Expedited Northern 22.00
7-10 business days WITH TRACKING 200.01 - 600.00 Expedited Northern 26.00
7-10 business days WITH TRACKING 600.01 - 1500.00 Expedited Northern 30.00
4-10 business days NO TRACKING 0.01 - 20.00 Regular Uninsured Prairie 2.50
4-10 business days NO TRACKING 20.01 - 75.00 Regular Uninsured Prairie 4.00
2-4 business days WITH TRACKING 0.01 - 200.00 Express Prairie 16.00
2-4 business days WITH TRACKING 200.01 - 600.00 Express Prairie 20.00
2-4 business days WITH TRACKING 600.01 - 1500.00 Express Prairie 24.00
3-5 business days WITH TRACKING 0.01 - 200.00 Expedited Prairie 14.00
3-5 business days WITH TRACKING 200.01 - 600.00 Expedited Prairie 17.00
3-5 business days WITH TRACKING 600.01 - 1500.00 Expedited Prairie 22.00

Delivery Options for US Customers

Delivery Options

Timeframe US Order Total Delivery Type Price
10-25 business days NO TRACKING 0.01 - 200.00 Regular Uninsured to United States 12.00
8-12 business days WITH TRACKING 0.01 - 200.00 Trackable Packet to United States 15.00
8-12 business days WITH TRACKING 200.10 - 600.00 Trackable Packet to United States 20.00
8-12 business days WITH TRACKING 600.01 - 1000.00 Trackable Packet to United States 30.00
4-8 business days WITH TRACKING 0.01 - 350.00 Express to United States 45.00
2-5 business days WITH TRACKING 0.01 - 1000.00 DHL (Envelope) 1 -2 lbs to United States 50.00
4-8 business days WITH TRACKING 350.01 - 800.00 Express to United States 55.00
4-8 business days WITH TRACKING 800.01 - 1500.00 Express to United States 65.00

Delivery Options for International Customers

Timeframe International Order Total Delivery Type Price
15-60 business days NO TRACKING 0.01 - 50.00 Regular Uninsured International 16.00
15-60 business days NO TRACKING 50.01 - 150.00 Regular Uninsured International 19.00
8-15 business days WITH TRACKING 300.01 - 800.00 Express International 95.00
10-20 business days WITH TRACKING 0.01 - 500.00 Trackable Packet International 45.00
6 -13 business days WITH TRACKING 0.01 - 1000.00 DHL (Envelope) 1 -2 lbs International 70.00
15-60 business days NO TRACKING 0.01 - 50.00 Regular Uninsured UK & Europe 16.00
15-60 business days NO TRACKING 50.01 - 150.00 Regular Uninsured UK & Europe 19.00
8-15 business days WITH TRACKING 0.01 - 500.00 Express UK & Europe 95.00
10-25 business days WITH TRACKING 0.01 - 300.00 Trackable Packet UK & Europe 45.00
10-25 business days WITH TRACKING 300.01 - 800.00 Trackable Packet UK & Europe 52.00
6-13 business days WITH TRACKING 0.01 - 500.00 DHL (Envelope) 1 -2 lbs UK & Europe 70.00
25-60 business days NO TRACKING 0.01 - 300.00 Regular Uninsured Australia & Area 16.00
8-20 business days WITH TRACKING 500.01 - 800.00 Express Australia & Area 85.00
10-25 business days WITH TRACKING 0.01 - 300.00 Trackable Packet Australia & Area 48.00
6 -13 business days WITH TRACKING 0.01 - 500.00 DHL (Envelope) 1 -2 lbs Australia & Area 90.00

The Basics

Ordering

Orders are accepted through our website or by phone or fax. If ordering through our website you can place your order 24 hours a day, 7 days a week. If you prefer to call us and place your order, you may do so during business hours. Our toll free number is 1-877-335-8904 and our business hours are Monday - Friday 9:00 am - 5:00 pm MST (11:00 am - 7:00 pm EST). Our fax number is 403-864-4830. Your credit card will be charged the moment you place your order. We DO NOT STORE CREDIT CARD INFORMATION ON OUR WEBSITE. Payment can also be made On Account only with prior approval. You can also mail us a cheque or money order and we will ship your order once it’s received. Please don't mail cash, we accept it only if you pickup your orders and then we can meet you!

Rush Orders

If you need your order by a certain date, please let us know by either leaving a note in your shopping cart or better yet, by giving us a call! We will check to see that we have enough stock and what the shipping options are for your address.

Transit Times and Tracking

The delivery times are in reference to the time spent in transit (once your order has left our office). This time does not include the 2 business day processing time. Day 1 is the day AFTER the order has been shipped. Weekends and holidays are not considered business days.

Our delivery times do not include the time it takes for your order to clear customs. Unfortunately, some packages do get held up as they cross borders and we can not control how long it takes to be cleared.

The transit time varies depending on what shipping method you choose and where you live. All uninsured packages are shipped via snail mail and have no tracking numbers, so are at the mercy of the postal system.

We provide tracking numbers for these shipping methods only: Canada Xpresspost and Expedited, USA Trackable Packet and Xpresspost, plus International Xpresspost. You can view all shipping options and times in the above tables

Back Orders

Back orders do occur. Sometimes the demand for our products is greater than the speed of production and what we carry in stock. If you know that you will need a large quantity of an item, please give us 3-4 weeks notice so we can ensure to have enough patches available for your event. When we become aware of a back order, we will notify you by email with a general or specific date of when we expect to receive the item back in stock. You are given the option of receiving a partial shipment or waiting for the full shipment. We pay shipping on all back orders. We apologize in advance for the inconvenience that back orders may cause.

Cancelling an Order

If you need to cancel your order for any reason, it is best to call our fun patch team during business hours. Orders can be cancelled as long as they have not already been shipped. There is no fee to cancel an order. We will refund you in whatever payment method you used.

Returns & Exchanges

If you are not satisfied with your crests for any reason, keep them and we will give you a full refund. You won't be out one red cent guaranteed.

You can also exchange any in-stock patches for others at any time. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s with the return. If you don't have the receipt, you can also login to your account and print past orders from there.

IF PAPERWORK IS NOT INCLUDED, WE WILL NOT REFUND FOR THOSE CRESTS.

WE WILL NOT PROCESS A REFUND UNTIL WE HAVE RECEIVED THE PATCHES THAT YOU ARE RETURNING.

We will not be responsible for any packages lost during a return. It is recommended that you send your package with a tracking number so you can monitor its location.

You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.

Returns or refunds less than $5.00 are not accepted. Retired, dated or custom patches are not returnable.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address Changes

We can change the shipping address on an order after it has been placed. If you have entered your shipping address incorrectly, please call us at 1-877-335-8904 to have your order corrected.

Customs Fees

Orders shipped outside of Canada may be charged customs fees taxes, duties, processing fees, brokerage fees, etc. when the package arrives) and are NOT included in your shipping charges. Unfortunately, E-Patches & Crests has no control over these fees or able to estimate what the fees may be. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local customs office or shipping carrier. Please check with your local customs office to learn more about the customs laws and fees in your country. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees. We do not issue any refunds for custom fees, shipping or the cost of your order should you refuse to pay the customs fees.

Payment

We accept secure online payment by VISA, VISA Debit, MasterCard, Discover Card, and American Express.

Checkout

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