1. Is there a minimum order quantity for in-stock items?

No there's not. We accept orders of only 1 crest even though we'd love you to buy more…LOL.

2. How long does it take to receive my fun patch order?

It depends on what shipping method you have selected or where you live. We are located in and ship from Alberta, Canada. You can view our shipping rates and times for more information.

3. Can I pick up my order instead of having it shipped?

Customers can pick up orders during regular office hours: 9:00 AM – 5:00 PM, Monday to Friday. Some days, especially during the summer, these hours can change. Please call 1-877-335-8904 to arrange for a pickup and to ensure that we'll be at the office when you arrive.

After Hours Pickup
If you are unable to pick up your order when we are at the office, please contact us and arrange to have your order placed in our outside private area unlocked 'mailbox'. No personal information other then your first name and last initial will be displayed on your package. Please ensure that if someone other then yourself is picking up, that they collect the package that has the correct name as there can be more than one order in the 'mailbox' at one time.

4. What forms of payment do you accept?

We accept secure online payment by VISA, VISA Debit, MasterCard, Discover Card, and American Express. We also accept PayPal, cash or money order. We also accept unit or business cheques if you have an account. But please don't mail cash, we accept it if you pickup your orders and then we can meet you!

5. Do you accept payments in other currencies?

We process payments in Canadian and US currency. You can select either currency when you visit our site. Once you have selected a currency, you can change it by clicking on the country flag at the top of any page.

6. Will I have to pay customs fees on my international order?

Orders shipped outside of Canada may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. Unfortunately, E-Patches & Crests has no control over these fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local customs office or shipping carrier. Please check with your local customs office to learn more about the customs laws and fees in your country. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.

7. Can I return or exchange any patches that I purchased?

You can exchange any in-stock patch or full set for others at any time. Only full sets can be returned not individual pieces. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s with the return. If you don't have the receipt, you can also login to your account and print past orders from there.

IF PAPERWORK IS NOT INCLUDED, WE WILL NOT REFUND FOR THOSE CRESTS.

You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you less a 10% restocking fee. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.

Refunds and exchanges are only accepted for ONE YEAR from the original sale date.

Refunds and exchanges are not accepted for discontinued items. Please perform a search on our website to see if the item is still listed before returning any crests.

Refunds or exchanges can take up to a week to process.

Returns or refunds less then $5.00 are not accepted. Retired, dated or custom patches are not returnable.

If you have any questions, we'd be happy to answer them for you.

8. How do we calculate discounts?

Our prices are calculated per item. All discounts are applied at the item level and item prices are rounded up to the nearest cent after 50 cents. For example, a $1.50 crest with a 15% discount equals $1.275, which is rounded up to $1.28.

9. What if my order doesn't arrive?

If your order is needed for a specific date, we recommend choosing a shipping option with tracking and insurance. If your order has a critical in-hand date, we highly recommend using a courier i.e. FedEx or UPS. If an order has been shipped via snail mail, without tracking or insurance, those items will not be replaced.

10. I added items to my basket, why are they not showing up in the checkout?

If you are trying to add items to your basket and it remains empty, you may have cookies disabled in your browser settings. If that's the case, please enable acceptance of cookies and try again.

To check your browser details, please visit http://yourbrowser.is/

Firefox

1. Press on the Menu button, the three horizontal bars, located to the right of the address bar.
2. Choose Options, the gear shaped button.
3. Select the Privacy tab.
4. Set the Firefox will: drop down to “Use custom settings for history.”
5. Press the “Accept cookies from sites” check box.
6. Make sure the Accept third-party cookies: drop-down is set to “Always”
7. Press the Exceptions...button
8. Make sure the site you're trying to access is not listed.
   • If it is listed, click on its entry, then click Remove Site.
   • If you don't want to accept cookies from all third party sites, you can make E-Patches & Crests an exception by changing the Accept cookies from sites drop-down from “Always” to “Never,” pressing the Exceptions... button, typing “e-patchesandcrests.com” in the Address of Website field, and then selecting the Allow button.
9. Press the Cancel button to close the Exceptions...window.
10. Select OK to apply your new settings and close the Options window.
11. For more information please visit Mozilla's Firefox help pages.

Internet Explorer

1. Press on the Tools menu, the gear icon, located to the right of the address bar.
2. Select Internet Options, from the drop down.
3. Choose the Privacy tab.
4. Under the Setting heading, set the slider to “Medium” to accept cookies from all third party sites with a compact privacy policy, or;
   • If you don't want to accept cookies from all third party sites, you can make E-Patches & Crests an exception by pressing Sites, typing “e-patchesandcrests.com” in the Address of Website field, and then selecting the Allow button.
5. Select OK to apply your new settings and then OK again to close out of the Internet Options window.
6. For more information please visit Microsoft's Internet Explorer help pages.

Google Chrome

1. Press on the Menu button, the three horizontal bars, located to the right of the address bar.
2. Select Settings on the drop-down menu.
3. Press “+ Show Advanced Settings,” a little blue link located near the very bottom of the screen.
4. Under the Privacy header, select the Content Settings button.
5. In the Cookies section you can allow cookies by default by choosing the Allow local data to be sent (recommended).
   • If you don't want to accept cookies from all third party sites, you can make E-Patches & Crests an exception by pressing Manage Exceptions and then typing “*e-patchesandcrests.com” into the Hostname Pattern field. Make sure the Behaviour dropdown is set to “Allow” or “Clear on exit.”
6. Select Finished / Done to apply your new settings and then Finished / Done again to close our of the Content Settings window.
7. For more information please visit Google's Chrome help pages.

Safari

For Mac

1. Select the small black gear in the upper right corner of the screen, next to the address and search bars.
2. Press Preferences in the menu that follows.
3. Select Privacy settings.
4. Set the Cookies and website data: radio to “Allow from websites I visit.”
5. If the “Always block” option is checked, our shopping cart will NOT work for Safari.
6. For more information please visit Apple's Safari help pages.

For PC

1. Select the small black gear in the upper right corner of the screen, next to the address and search bars.
2. Press Preferences in the menu that follows.
3. Select Privacy settings.
4. Set the Block cookies: radio to “Never.”
5. If the “Always” option is checked, our shopping cart will NOT work for Safari.

11. My browser isn't blocking cookies, but your page still shows they are disabled.

If you have made sure your browser is not blocking cookies (at least first-party, session cookies), yet this page still tells you they are disabled, you may have software installed that is blocking cookies, or your internet provider or company may be blocking cookies at their firewall.

If you have made sure your browser and your internet security software are not blocking cookies, your service provider or company firewall may be blocking them. This is rare, as cookies are used by many sites in many useful ways, but it happens on occasion. If your provider blocks cookies, we suggest you contact them directly as many network administrators turn on cookie blocking and will leave it on until they receive complaints.

12. Do you make custom orders?

We sure do. If you have any questions about custom orders see our Custom Patches FAQ page.

How to Contact Us

Should you have questions or concerns about in-stock patches, we'd be happy to respond to your enquiries.