Privacy Policy

We are fully committed to safeguarding the privacy of our Website visitors and following the latest Canadian and international legislation relating to online privacy and data protection.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 1497202 Alberta Ltd., 2 Forest Drive, Sylvan Lake, AB.
  • Cookies are small files placed on Your computer, mobile device or any other device by a Website, containing the details of Your browsing history on that Website among its many uses.
  • Country refers to: Alberta, Canada
  • Device means any device that can access the Service, such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to E-Patches & Crests, accessible from https://www.e-patchesandcrests.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, Your mobile operating system, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

How We Protect Your Personal Information

Data collected is hosted in secure facilities in Canada. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. These measures include encryption of certain data, multiple virus and malware protection layers, and restricted access to our network operations centers, servers and data.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to You.

What We Do With The Information We Gather

We require your personal information to understand your needs and provide You with a better service for the following reasons:

  • Internal record keeping.
  • Screen our orders for potential risk or fraud.
  • To improve our products and services. Periodically we send promotional emails about new products, special offers or other information that You may find interesting using the email address You provided.
  • To contact You regarding your order. We may contact You by email, phone, fax or mail.

You may request the removal of your personal information.

How We Do Not Share Your Information

We will not share, sell, rent or lease to others your personal information stored in our database. We do not share your information with third-party sites.

How We Use Your Information

E-Patches & Crests will use your personal information to mail products to You and to request additional information to fulfill the order and payment process if necessary. We use the information to generate quotes and custom orders for You. We also use the information You supply to notify You about member specials and important news concerning E-Patches & Crests.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to processing their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if it is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Under certain circumstances, users have the right to restrict their data processing. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract of which the User is part or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to it anytime without providing any justification. Users may refer to the relevant sections of this document to learn whether the Owner is processing Personal Data for direct marketing purposes.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Information

We use cookies on our site. To learn more, please refer to our Cookie Policy.

Google Analytics

We use Google Analytics to help us understand how our customers use E-Patches & Crests. Learn more about how Google uses your Personal Information.

We use "Google Analytics" to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used before coming to this site. We only use the information from Google Analytics to improve this site. Google Analytics collects only the IP address assigned to You on the date You visit this site rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify You as a unique user the next time You visit this site, the cookie cannot be used by anyone but Google. 

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government Websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing You on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for collecting data about how visitors use the Websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific Website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific Website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

If You choose, You can opt-out by turning off cookies in the preferences settings in your web browser or using Google Analytics' currently available opt-outs for the web.

AWeber & Privacy Consent

To send our email newsletters, we use Aweber, which provides online platforms that can be used to create, send, and manage emails. In providing this service, Aweber may collect personal information, such as distribution lists which contain email addresses that Members have sent, or intend to send, emails to, and all information relating to those addresses. For further information about the type of personal information, AWeber collects, please refer to their Privacy Policy.

E-Patches & Crests will only use this information to create, send and manage emails relating to E-Patches & Crests, per the preferences chosen by subscribers.

E-Patches & Crests will also use this information to measure Email Campaign performance and improve the features for specific segments of customers, evaluate your use of our Website, compile reports on Website activity for Website operators and provide other services relating to Website activity and internet usage. AWeber may transfer this information to third parties where required by law or where such third parties process the information on Aweber’s behalf. AWeber uses cookies, Web Beacons, Tags and scripts to collect information about when You visit the Website, when You use the services, your browser type and version, your operating system, and other similar information.

As AWeber is based in the United States of America (USA), and the information generated by cookies about your use of the Service (including your IP address) will be transmitted to and stored by AWeber on servers located outside Canada, we are required to inform You that by subscribing to our newsletter:

  • You consent to your personal information being collected, used, disclosed and stored as set out in AWeber’s Privacy Policy and agree to abide by Aweber’s Service Agreement; You understand and acknowledge that this service utilizes an Aweber platform, which is located in the United States of America (USA), and relevant legislation of the USA will apply.

You can opt out of our mailing list if You choose the ‘unsubscribe’ service AWeber provides in every email or contact E-Patches & Crests. You can also disable or refuse cookies or disable Flash player; however, You may not be able to use the services provided by AWeber if cookies are disabled. You can find contact details on AWeber Contact Page if You wish to contact Aweber.

AWeber has the endorsement of TRUSTe’s Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements, including transparency, accountability, and choice related to the collection and use of your Personal Information. TRUSTe is an independent third party that operates a globally-recognized privacy Trustmark.

External Links

Links to third-party Websites from E-Patches & Crests are provided solely as a convenience to You. We do not assume responsibility for these sites, content, or privacy policies. E-Patches & Crests does not endorse or make any representations about them, any information, catalogue or materials found there, or any results obtained from using them. If You decide to access any third-party sites linked to the E-Patches & Crests site, You do so at your own risk.

Consent

E-Patches & Crests will use and share the personally identifiable information You provided to us in ways related to those described above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.

Our Commitment To Data Security

E-Patches & Crests is concerned about the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have established reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry-standard SSL encryption technology when collecting or transferring sensitive data such as credit card information, and we do not store credit card data on our servers.

Delete Your Personal Information

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.

Our Service may allow You to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information You have provided.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis.

Your Acceptance Of These Terms

Using the E-Patches & Crests Service signifies your assent to this Privacy Policy. If E-Patches & Crests updates or changes this Privacy Policy, we will update this page. Your continued use of this Service after we post changes to this Privacy Policy will mean You accept those changes.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests. Please read their privacy policies to determine whether any of the third-party services it uses honour the “Do Not Track” requests.

Changes To This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will inform You via email and/or a prominent notice on Our Service before the change becomes effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

Should You have questions or concerns regarding our privacy practices, we'd be happy to respond to your inquiries. You can contact us by visiting this page on our Website:
https://www.e-patchesandcrests.com/pages/contact_us.php

Owner and Data Controller

Lori St. Martin

2 Forest Drive, Sylvan Lake, AB T4S 1H8 Canada

Owner contact email: wecare@e-patchesandcrests.com

This policy was last updated on October 1st, 2022.

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