A Division of 1497202 Alberta Ltd.
Proudly Canadian Since 2005
We are shipping orders Tuesday through Thursday. If you have an urgent request, please give us a call and we'll do our best to accommodate.
Canada Post is not guaranteeing delivery times so shipping time frames have been extended to what's listed on our shipping page. If you require an urgent shipment, please either add a Comment to your order or call our office at 1-877-335-8904.
Personal information like your name, address, phone number and e-mail address is obtained only when voluntarily submitted when you sign up as a member or place an order.
How we protect your Personal Information
Data collected is hosted in secure facilities in Canada. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. These measures include encryption of certain data, multiple layers of virus and malware protection, and restricted access to our network operations centers, servers and data.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you regarding your order. We may contact you by email, phone, fax or mail.
You may request the removal of your personal information.
How We Share It
We will not share, sell, rent or lease to others your personal information (i.e. addresses, telephone numbers or e-mail addresses).
How We Use It
e-patchesandcrests.com will use your personal information to mail products to you and to request additional information to fulfill the order and payment process if necessary. We also use the information you supply to notify you about member specials and important news concerning e-patchesandcrests.com.
Statistical and cookie information
Cookies are small data files that are issued to your device when you visit a website and that store information about your use of the website. URL query strings are small amounts of data transmitted as part of a URL (e.g., website address) when you click on a hyperlink or submit a form in an internet browser.
Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.
If you choose, you can opt-out by turning off cookies in the preferences settings in your web browser or using Google Analytics' currently available opt-outs for the web.
Aweber and Privacy consent
e-patchesandcrests.com will only use this information for the purpose of creating, sending and managing emails relating to E-Patches & Crests, in accordance with the preferences chosen by subscribers.
As AWeber is based in the United States of America (USA) and the information generated by cookies about your use of the website (including your IP address) will be transmitted to and stored by AWeber on servers located outside Canada, we are required to inform you that by subscribing to our newsletter:
AddThis provides you with tools that collect information from visitors to your website or mobile device application. This information does not directly identify an individual and is instead designed to identify the devices used by your visitors. However, in certain circumstances, the visitor may opt to share their email address with AddThis to facilitate the services. These email addresses are not used for online behavioural advertising.
If you choose, you can opt out of interest based advertising facilitated by the AddThis tools at any time using the AddThis opt-out.
Links to third-party web sites from e-patchesandcrests.com are provided solely as a convenience to you. We do not assume responsibility for any of these sites, their content, or their privacy policies. e-patchesandcrests.com does not endorse or make any representations about them or any information, catalogue or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the e-patchesandcrests.com site, you do so at your own risk.
e-patchesandcrests.com will use and share the personally identifiable information you provided to us in ways related to those described above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.
Our Commitment to Data Security
e-patchesandcrests.com is concerned about the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry-standard SSL encryption technology when collecting or transferring sensitive data such as credit card information, and we do not store credit card data on our servers.
Your Acceptance of These Terms
How to Contact Us
Should you have questions or concerns regarding our privacy practices, we'd be happy to respond to your inquiries. You may contact us, or by mail at: 2 Forest Drive, Sylvan Lake, AB Canada T4S 1H8.