Come and join the Epatches team!
We believe everyone should be rewarded and recognized for their accomplishments to build their most precious assets: their self-esteem and confidence in themselves. We do this by creating products that can be displayed proudly, are fun to collect and are unique to each individual's talents and interests. It captures a snapshot of who they are and what they can become.
Epatches (formerly E-Patches & Crests (www.epatches.com) is an online ecommerce business located in Sylvan Lake, Alberta, that designs and creates custom and fun in-stock embroidered patches, woven patches, printed patches, charms and lapel pins since 2005.
Our belief statement: "We believe everyone should be rewarded for their accomplishments to build their most precious assets: self-esteem and confidence. We do this by creating products that can be displayed proudly, are fun to collect and are unique to each individual's talents and interests. Our products help people express who they are and what they can become."
We are recruiting a casual staff member to join our fun patch team in Sylvan Lake! The position is challenging and fun, especially if you love patches.
As the Operations & Fulfillment Support Assistant, you are the go‑to backup person who jumps in when needed, from shipping and inventory to customer service and everyday admin tasks. You help keep things running smoothly by pitching in with packaging and order prep, updating inventory numbers, answering simple customer questions, and filling in for Customer Service when things get busy. You’re comfortable bouncing between different software tools, entering accurate information, using basic office gear, and bringing a friendly, helpful vibe to the team.
Tasks required include (but are not limited to):
Assist with In-Stock Shipping and Packaging during high-volume periods or absences.
Help with order prep (labels, packing slips, materials).
Keep packing supplies stocked and organized.
Act as the primary point of contact for client inquiries when the Customer Service seat is vacant or overloaded.
Draft clear, friendly, professional email responses to customer inquiries.
Physically count and reconcile stock to support the Fulfillment person in maintaining accurate levels.
Update inventory records, counts, and adjustments directly in the database or spreadsheets.
Perform other duties as assigned.
Traits that will be super beneficial:
We are looking for a tech-savvy individual who is comfortable navigating multiple software platforms simultaneously. You should be able to move quickly between processing shipping labels, updating inventory spreadsheets, and responding to client emails with professional digital etiquette.
Friendly and helpful with the ability to laugh and make others laugh.
Specific skills that would be beneficial:
Digital Communication: Ability to manage Email Mgmt. and Phone Mgmt. professionally using company software.
Data Accuracy: High attention to detail when Entering Shipping Costs and performing Inventory counts in our system.
Software Agility: Comfortable learning and toggling between E-commerce platforms, shipping tools, and internal databases.
Hardware Basics: Familiarity with basic office hardware (label printers, scanners, etc.) to assist in the Fulfillment lane.
Familiarity with Mac iOS
Ideal Candidate: You are an enthusiastic, hardworking, honest, and organized person with a positive attitude and a flexible schedule. You are a team player who cares about your work, is a quick learner with strong computer skills, and pays attention to detail. You can follow directions and are willing to work on-site in our office.
Start Date: This in-person position starts when we find the right person.
Job Type: Casual On-Call, Temporary or Permanent
Hours: Be flexible to work on a schedule or an on-call basis between 9:00 am and 4:30 pm. Monday to Friday.
We’re looking for a friendly and driven Inside Sales Representative to join our fun patch team! This role is a great fit if you love connecting with people, enjoy creative projects, and get excited about helping customers bring their custom patch ideas to life.
As our Inside Sales Representative, you’ll be the first point of contact for customers interested in custom embroidered patches. You’ll guide them through our consultative sales process, answering questions, recommending options, and making sure they feel supported and confident from the first conversation through to placing their order. You’re comfortable juggling conversations, working across different systems, and bringing a positive, helpful attitude to every interaction.
Tasks required include (but are not limited to):
Respond to inbound inquiries from customers interested in custom embroidered patches and acting as their first point of contact.
Walk customers through pricing, design options, and production timelines.
Understand customer needs and translate them into clear, compelling patch solutions.
Build strong relationships with customers and provide a positive, supportive experience from first conversation through order completion.
Prepare quotes, following up on opportunities, and encouraging repeat orders and referrals when appropriate.
Identify natural upsell opportunities such as specialty threads, larger quantities, or reorders, when they add value for the customer.
Maintain accurate records of quotes, orders, and customer interactions in our CRM.
Track where customers are in the sales process (the pipeline) and stay on top of follow‑ups.
Collaborate closely with operations and production teams to ensure a smooth handoff from sale to delivery.
Share customer feedback, questions, and trends to help improve products, processes, and how we show up in the market.
Bring forward ideas on how we can improve the customer experience and grow our reach, while staying aligned with the company’s broader vision.
Perform other duties as assigned.
You’ll be a great fit if you bring:
2+ years of experience in inside sales, customer service, or account management (experience with B2B customers or custom products is a bonus).
Strong verbal and written communication skills, with the ability to explain options clearly and confidently.
A consultative mindset, you listen first, ask great questions, and help customers find the right solution.
Strong organizational skills and attention to detail, with comfort managing multiple leads, quotes, and follow‑ups at the same time.
Familiarity with CRM systems and professional email communication.
A creative eye for design or an interest in crafts, fashion, or custom products (nice to have, but not required).
Please note that previous experience with custom patches is not required. We’ll provide training during onboarding to help you learn our products, processes, and systems!
How success in this role is measured:
We believe in setting clear expectations. Success in this role will be measured by:
Converting quotes into confirmed orders.
Building strong customer relationships that lead to repeat business.
Growing average order value through thoughtful upsells and add‑ons.
Sharing customer feedback and insights that help improve our products, processes, and customer experience.
Ideal Candidate: You are an enthusiastic, hardworking, honest, and organized person with a positive attitude and a flexible schedule. You are a team player who cares about your work, is a quick learner with strong computer skills, and pays attention to detail. You can follow directions and self-driven working in a remote workspace (your home office).
Start Date: This in-person position starts when we find the right person.
Job Type: Full-Time Temporary (6-months) with the possibility of extension
Hours: 9:00 am and 4:30 pm. Monday to Friday
How to apply: Accepting excited applicants who fit into our culture. Email your resume and cover letter explaining why you would be a great fit for the role to hr@epatches.com. We can’t wait to hear from you!
As a Graphic Designer / Illustrator your primary responsibility will be designing patches for both our custom orders and our own in-stock designs. You will be able to create designs from written descriptions or sketches supplied by customers. These along with other exciting design projects such as lapel pins, charms or stickers will allow you to contribute to the growth and success of an innovative and exciting online company.
Have experience with:
Ideal candidate: Will be creative and self-motivated. Experience designing logos and other illustrative work is required due to the nature of the position. The ideal candidate should also have great organization and communication skills, be able to follow directions, learn technical reproduction requirements, and be eager and motivated to contribute to ongoing projects.
Having been or still a Girl Guide / Scout member is desirable but optional.
Timeline: This is a virtual work from home part-time position that starts immediately that could lead to full-time.
Compensation: To be determined based on experience. This is a contract position.
How to apply: Accepting excited applicants who fit into our culture. Please email your resume along with samples of your work as well as a cover letter including why you would be a good fit to apply@e-patchesandcrests.com. We can’t wait to hear from you!
Accepting excited applicants who fit into our culture. Email your resume and cover letter explaining why you would be a great fit for the role to hr@epatches.com. We can’t wait to hear from you!
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